Cibigi - Membership Subscription and Services Agreement Terms.
Last Updated: 08/October/2024
This Agreement is made this way: (You immediately agree to the terms below when you Subscribe to and/or Pay for any Cibigi Subscription service.)
BETWEEN: Cibigi services
(hereinafter severally referred to as “Cibigi” “We”“Our”)
AND: You
(hereinafter severally referred to as “Company” “Business” “Member” “Vendor” “Client” or “You”) on this agreement.
The terms and conditions set out herein are legally binding and governs the use of Cibigi Membership Subscription Services. Please read to ensure that you fully understand how the membership subscription services operate before signing.
1. Subscription License services
The Cibigi™ services and software’s that are available as Subscription License services on a 30-day, or 365-day Renewal Subscription License are valid until the renewal date of the Subscription License.
2. Billing Process:
You will be billed 30-day or 365-day Upfront for this Cibigi Membership Subscription Plans. There's a selling fee for each item sold online on Cibigi Marketplace. You can unsubscribe at any time from your Cibigi® Membership Subscription Plan.
There is 0 (Zero) No Transaction Fees for sales on Cibigi Showcase or Cibigi for Retail Services.
3. Software, and Services Updates Release
All free updates for software, and services released under the Cibigi™ subscription license, during this subscription is available to Vendor for free.
4. Subscription Pause and Deactivation
Keep your Cibigi subscription active to keep the Cibigi services your business uses up to date, active, secure, and stable. By ensuring your payment info is always up to date and paying your Cibigi bill/subscription on time. To avoid service interruptions & reactivation fees.
5. Cibigi | Ads – A Paid (Add-on Service)
Cibigi Ads will empower your retail business to advertise the items, foods, and or services you or your business offer to potential customers. While potential customers are using the internet on computers, tablets, and mobile phones in websites and apps for shopping, learning, working, entertainment, and more.
Reach more people with Cibigi Advertising to Drive sales online, Drive foot traffic, Build your brand & more with Cibigi Ads.
6. Ownership of Software
Any Software that we provide to the Vendor are licensed, not sold to Vendor.
7. If we handle Payments with CiBS Pay & Delivery with CiBS Express for you.
Payment & delivery standards time items purchased by customers in Saint Lucia, Vendor may get paid between 2 (two) to 7 (seven) business days. For items purchased by customers in Caribbean countries, vendor may get paid between 7 (seven) to 15(fifteen) working days. For items purchased by customers in international countries, vendor may get paid between 15 (fifteen) to 21 (twenty-one) working days.
CiBS Pay may include transaction fees for each order we handle payments for you.
CiBS Express may include transaction fees for each order we handle delivery for you.
8. Payment to Cibigi services:
Payments made by cheque: Should be made to Cibigi services.
Payments made by cash: Should be given to Vendor’s assigned Vendor’s assistant.
Payments made by debit and credit card: Vendor will receive an invoice by email from Vendor’s assigned Vendor assistant to the email address provided by the Vendor, where vendor can simply click the link in the email and pay.
Example email: [email protected]
9. Modification by Us or Partners:
We or our software partners may modify, update, or discontinue the Services, and Software (including any of their portions or features) at any time without liability to a Vendor or anyone else. However, We will make a reasonable effort to notify you before We make the change. If We discontinue a products / Service in its entirety, then We will provide you with a prorated refund for any unused fees for that Service that you may have prepaid.
10. Please keep a copy of all emails, receipts, contracts, and agreements.
Please keep a copy of all emails, receipts, contracts, and agreements given to you by Cibigi services, to better assist you in the event of any misunderstanding.
11. Research and Development
In the event, that any of our software or technology partners fail to make available, quality technology and software. We will take a reasonable effort to research and recommend alternative software and or technology to ensure the continuation of your business operations.
12. We may make changes to these terms at any time.
These terms and conditions are subject to change. A notification shall be sent via email, notifying of the change. Any modifications will also be posted to Cibigi’s Website commerce.cibigi.online and any changes will take effect at the time and date posted on the website and in the email notification.
13. Cibigi Mission
To continue making it more easy, convenient & rewarding for shoppers to easily search, find, buy & receive what they are shopping for.
Re-engineer the retail infrastructure in the Caribbean, to make businesses more attractive & more accessible to consumers.
Provide our clients with the technologies, services, infrastructure, and support to power them for resiliency and growth in this ever-changing age of commerce.
14. Account & Data Deletion
If a Cibigi subscription is Paused/Deactivated for more than 365 Days / 12 months. The account & data associated with the paused subscription will be deleted permanently.
15. Counterpart
This Agreement may be executed via facsimile, email, scan in counterparts, each of which shall be deemed to be an original and all of which together shall constitute one and the same document.
16. Cibigi On-site System Retraining and Support Terms
At Cibigi, we strive to provide the best support and training to ensure your business operates efficiently. Here are our terms regarding on-site retraining and support:
16-1. Included Training Services:
- Onboarding Training: We provide comprehensive training during the onboarding process to all personnel at your business.
- Continual Training: Ongoing training is available for staff members who have not yet been trained.
- Refresher Training: Occasional refresher training is available at no charge if someone forgets key aspects of their training.
16-2. On-site System Retraining:
- We charge $18.90 USD per hour for on-site retraining at your business location. This fee applies to any on-site retraining for positions we have previously trained your team for.
- If an attendee does not show up for a scheduled session or fails to cancel at least two hours in advance, a fee of $18.90 USD will be charged to compensate for the training specialist's time.
- Free online training is available if your team agrees to be trained via online video training meetings, which can be scheduled at an available date. If the scheduled attendee does not show up or fails to cancel at least one hour in advance for at least two scheduled training meetings, a fee of $18.90 USD will be charged.
- Training usually takes between 1 to 3 hours. We invoice for 3 hours for training sessions, and any unused hours are credited to the client's account as unused paid training hours that can be used at a later date (expires after 90 days).
16-3. On-site System and Services Support:
- If Cibigi's implemented technologies or services cause the issue, there will be no fee. Our 24/7 support and optimization cover such issues.
- If troubleshooting reveals the issue is unrelated to the systems, technologies, or hardware the Cibigi team implemented, we will charge an hourly rate of $18.90 USD for the time spent troubleshooting and for any resources used to solve the issue(s).
- We will charge an hourly rate of $18.90 USD and any materials for any of your existing software, systems, or hardware we had to make changes to, like updates, upgrades, and other resources during the support.
17. Charges for Clients Internal Operational Requests
- 17-1. Operational Requests
Certain operational tasks that require the Cibigi team to handle internal business operations at the client’s request are considered chargeable services. These tasks include, but are not limited to, adding new products, adjusting product details, updating pricing, managing inventory, and any other requests related to the day-to-day operations of your business.
Operational requests fall outside the scope of Cibigi's 24/7 Support, Maintenance, and Ongoing Monitoring Services, as these actions are tasks that you or your team have been trained to handle independently. The standard rate for operational requests is $18.90 USD per hour.
- 17-2. Estimated Time and Cost for Operational Requests
For each operational request, Cibigi will provide you with an estimated time and cost for the task before proceeding. If no confirmation is received within 15 minutes of our communication, Cibigi reserves the right to proceed with the request and bill the client based on the estimated time and cost. Any additional time required beyond the estimate will also be billed at the rate of $18.90 USD per hour.
Example Estimate:
- Estimated Time: 6 hours
- Estimated Cost: $113.40 USD
Upon completion, an invoice will be issued for the service rendered.
18. Protection of Intellectual Property, Business Know-How, and Trade Secrets
- 18-1. Confidentiality of Intellectual Property
Cibigi™ holds the exclusive rights to all intellectual property related to our proprietary software, business processes, and technology infrastructure. Any software, tools, or systems provided by Cibigi™ under this agreement are licensed for use by the Client as per the Subscription License terms and remain the intellectual property of Cibigi or our partners. The Client acknowledges and agrees that they will not reverse engineer, decompile, or attempt to copy, disclose, or distribute any proprietary aspects of the software or services provided by Cibigi™ without explicit written permission.
- 18-2. Protection of Business Know-How and Trade Secrets
Cibigi™ has developed significant business know-how, trade secrets, and operational strategies over the years that are critical to our services' effectiveness. The Client agrees to treat all information shared by Cibigi™ regarding operational strategies, technical expertise, and service structure as confidential. This includes, but is not limited to, methodologies, business strategies, marketing plans, system configurations, and any bespoke services provided to support the Client's business. The Client agrees not to disclose, share, or otherwise misuse this information, both during the term of this agreement and after its termination.
- 18-3. Access and Limitations
While Cibigi™ provides administrative access to its platforms for managing non-technical software elements, such as the website, point of sale, and any other software/system we offer access to, including editing product details, pricing, and content. However, technical aspects such as system configurations, coding, or server-side management are restricted to protect Cibigi’s proprietary systems and trade secrets. Cibigi™ retains full control over these areas to ensure system security and the continuous improvement of our services.
- 18-4. Non-Disclosure Agreement
The Client agrees to sign and comply with any separate non-disclosure agreements (NDAs) that may be provided by Cibigi™, if required, to further protect Cibigi’s intellectual property, business know-how, and trade secrets. Failure to comply with the terms of this agreement or any applicable NDAs may result in the termination of the Client’s Subscription License and legal action to protect Cibigi’s interests.
19. Cibigi Click It Buy It Get It Terms for Cibigi Search
As a valued subscriber of Cibigi Search services, we want to ensure your products receive optimal visibility and are easily accessible for customers to search, find, purchase, and receive. The Cibigi Click It Buy It Get It terms are essential to creating an easy, convenient, and rewarding shopping known as the “Cibigi Experience.” Meeting these terms enables customers using the Cibigi app or Cibigi Search website to effortlessly interact with your products, improving your visibility and maximizing exposure to potential customers.
If your products listed on your Cibigi Showcase online store or website do not meet the Cibigi Click It Buy It Get It terms, access to Cibigi Search may be suspended. During any such suspension, your items will not appear in search results on the Cibigi app or Cibigi Search website, potentially impacting your visibility and sales.
To retain eligibility for Cibigi Search, the following standards must be met consistently:
- Complete Availability and Delivery Process: Customers should be able to easily purchase selected items and receive them promptly. This requires accurate inventory management, timely order fulfillment, and a reliable delivery process.
- Payment and Fulfillment Reliability: Customers need assurance that once payment is made, their orders will be processed and fulfilled according to the advertised timelines and quality standards.
Adherence to these terms not only keeps your products in Cibigi Search results but also enhances customer loyalty and drives sales. Should you require support to meet these standards, Cibigi offers Operational Requests services. Cibigi specialists are available to assist at a rate of $18.90 per hour, typically within a three-hour timeframe depending on your needs. For more details, please refer to Section 17 of the Cibigi Subscription Terms.
This policy is designed to support your business, ensuring customers find value and reliability in shopping on the Cibigi platform. By meeting these terms, you uphold the Cibigi Experience, building customer trust and giving your business a competitive edge in today’s retail landscape.
We appreciate your understanding and cooperation with these terms to ensure we can provide timely and effective support and training for your business needs.
You immediately agree to the terms above: When you Subscribe and or Pay for any Cibigi Subscription service.
Cibigi services inc.
Cibigi services - Improving Commerce. Advancing Lives.
Website: https://commerce.cibigi.online/
Phone: +1 758-518-8065
WhatsApp: +1 758-518-8065
Email: [email protected]
Address: Mongiraud St, Castries, Saint Lucia
Everything to Start, Grow & Scale your Business
Cibigi Offers a Wide Range of Technologies & Services to Build a Reliable and Strong Online Presence to Start, Grow and Scale Businesses.
Learn lots more from Cibigi services Website: https://commerce.cibigi.online/
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